Professional development in accommodation industry (10 cr)
Code: LI00BC89-3004
General information
Enrollment
19.08.2019 - 15.09.2019
Timing
01.08.2019 - 31.05.2020
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Campus
Lahti Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Tourism and Hospitality Business Management
Teachers
- Mika Kylänen
Groups
-
04Z1HMATK19S
-
04MATK19S
Learning outcomes
The student is able to
- describe the business concept of an accommodation company as well as its key features and operating principles
- form an overview of the operating environment of the accommodation industry
- act as a sales-oriented and responsible customer servant in operative work and service roles typical of accommodation business, and observe required safety and quality standards
- model accommodation business from a customer’s perspective
- evaluate his or her own learning, strengths and development needs