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Hotel and Restaurant Service Design (5 cr)

Code: AL00CB97-3001

General information


Enrollment

01.07.2022 - 04.09.2022

Timing

19.09.2022 - 11.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

Lappeenranta Campus

Teaching languages

  • Finnish

Degree programmes

  • Bachelor's Degree Programme in Hotel and Restaurant Management

Teachers

  • Lari-Pekka Ruotsi

Scheduling groups

  • Luennot 1 (Size: 40. Open UAS: 0.)
  • On-Line (Size: 40. Open UAS: 0.)
  • Kenttä tai ekskursi (Size: 40. Open UAS: 0.)

Groups

  • LLABTO22H
  • LLPRHOTRA20S

Small groups

Learning outcomes

Students knows:
- principles of service design
- use blue printing as a method tool
- recognizes and understands the importance of a holistic customer experience and is able to utilize it in their work
- analyze and create service touch points along the customer path

Assessment scale

1-5