Creating a Service Experience (10 cr)
Code: AL00CB08-3004
General information
Enrollment
01.07.2021 - 05.09.2021
Timing
06.09.2021 - 31.12.2021
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Hotel and Restaurant Management
Teachers
- Marja Antikainen
- Lari-Pekka Ruotsi
- Ilkka Lehtola
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
- Tentti 1 (Size: 0. Open UAS: 0.)
- Info 1 (Size: 0. Open UAS: 0.)
Groups
-
LLPRHOTRA21S
Small groups
- Luennot 1
- Tentti 1
- Info 1
Learning outcomes
The student is able to
-form an overview of the tourism and hospitality industry as a whole
-describe the role and importance of different operations and contents of the field in the customer’s experience
-illustrate and model a customer’s experience
-evaluate and develop one’s own service skills and competences in appropriate, field-specific tasks
-operate productively in creation of the customer’s experience, as a part of a customer-oriented service entity and its different phases
-explain the key field-specific and work-related laws and regulations and the significance of safety in the industry
Assessment scale
1-5