SUOMEKSI Study guide
Curricula > Master's degree programmes > Master of social and health care, customer relationship management in social and health care services > Master of social and health care, customer relationship management in social and health care services, lahti
Master's Degree Programmes

Master of Social and Health Care, Customer Relationship Management in Social and Health Care Services, Lahti

2020

Classification
Select visible years, semesters and periods (when only one year is selected) by clicking buttons below. (S = Spring, A = Autumn)
Year of study 1 2
Search: ECTS 1 2 1A 1S 2A 1 2 3 4 5 6 1 2 3
Core competence
                           
Customer relationship management
                           
Customer relationship management in social and health care services 5
 
   
           
Evaluation of Effectiveness and Operations 5
 
   
           
Service experience management
                           
Customer experience management in the social and health care services 5
   
       
     
Service design in social and health care services 5
   
       
     
Process management
                           
Quality management in social and health care services 5  
   
           
Social and Health Care Finance 5  
   
           
20101010103.33.33.33.33.33.33.33.33.3
Complementary competence
(Select 30 ECTS)
                           
Research-Based Development 5                            
Talent Management 5                            
Technology as a reformer for health and wellbeing 5                            
Creative and Operational Procedures 5                            
Lean-Thinking in Developing Operations 5                            
Process and Project Management 5                            
Advanced Expert Studies 5                            
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Thesis
                           
Thesis Planning 10
   
       
     
Thesis Project and Reporting 20  
   
           
1020010200003.333.333.336.676.676.67
ECTS credits per period / semester / academic year 20101010103.33.33.33.33.33.33.33.33.3

Studies of syllabus is planned so 60 credits are studied in academic year. Planned syllabus may change during studies.

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.