SUOMEKSI Study guide
Curricula > Master's degree programmes > Master’s degree programme in social and health care, developer of customer-oriented services > Master of social and health care, developer of customer-oriented services 21s, lahti
Master's Degree Programmes

Master of Social and Health Care, Developer of Customer-oriented Services 21S, Lahti


Select visible years, semesters and periods (when only one year is selected) by clicking buttons below. (S = Spring, A = Autumn)
Year of study 1 2
Search: ECTS 1 2 1A 1S 2A 1 2 3 4 5 6 1 2 3
Core Competence
(Select 30 ECTS)
Service Management 5
Service Design I: Customer Experience Management 5
Servive Design II: Customer Insight in Service Design 5
Service Design III: Leading the Service Design Process 5
Evaluation of Effectiveness and Operations 5  
Social and Health Care Finance 5                            
Complementary Competence
(Select 30 ECTS)
Creative and Operational Procedures 5                            
Lean-Thinking in Developing Operations 5                            
Strategies for the Future 5                            
Process and Project Management 5                            
Talent Management 5                            
Research-Based Development 5                            
Transformational Leadership 5                            
Strategic Human Resources Management 5                            
Leading a Work Community 5                            
Advanced Expert Studies 5                            
Benefit of the Knowledge for Social and Health Services 5                            
Client and the Client Experience of Digital Services 5                            
Professional and the Work on Digital Environment 5                            
Service Design of Digital Era 5                            
Welfare Technology and Innovations 5                            
Initial Support 5                            
Developing Integrated Operational Models 5                            
Multifunctional Participation 5                            
Thesis Planning 10
Thesis Project and Reporting 20  
ECTS credits per period / semester / academic year 205101053.

Studies of syllabus is planned so 60 credits are studied in academic year. Planned syllabus may change during studies.

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.