Master of Social and Health Care, Developer of Customer-oriented Services 21S, Lahti

2021

Classification

Select visible years, semesters and periods (when only one year is selected) by clicking buttons below. (S = Spring, A = Autumn)

Year of study 1 2

Semesters 1A 1S 2A

Periods 1 2 3 4 5 6 1 2 3

Search:	ECTS	1	2	1A	1S	2A	1	2	3	4	5	6	1	2	3
Core Competence (Select 30 ECTS)
Service Management	5
Service Design I: Customer Experience Management	5
Servive Design II: Customer Insight in Service Design	5
Service Design III: Leading the Service Design Process	5
Evaluation of Effectiveness and Operations	5
Social and Health Care Finance	5
		20	5	10	10	5	3.3	3.3	3.3	3.3	3.3	3.3	1.7	1.7	1.7
Complementary Competence (Select 30 ECTS)
Creative and Operational Procedures	5
Lean-Thinking in Developing Operations	5
Strategies for the Future	5
Process and Project Management	5
Talent Management	5
Research-Based Development	5
Transformational Leadership	5
Strategic Human Resources Management	5
Leading a Work Community	5
Advanced Expert Studies	5
Benefit of the Knowledge for Social and Health Services	5
Client and the Client Experience of Digital Services	5
Professional and the Work on Digital Environment	5
Service Design of Digital Era	5
Welfare Technology and Innovations	5
Initial Support	5
Developing Integrated Operational Models	5
Multifunctional Participation	5
		0	0	0	0	0	0	0	0	0	0	0	0	0	0
Thesis
Thesis Planning	10
Thesis Project and Reporting	20
		10	20	0	10	20	0	0	0	3.33	3.33	3.33	6.67	6.67	6.67
ECTS credits per period / semester / academic year		20	5	10	10	5	3.3	3.3	3.3	3.3	3.3	3.3	1.7	1.7	1.7

Studies of syllabus is planned so 60 credits are studied in academic year. Planned syllabus may change during studies.

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.